Terms of Service
Welcome to SoftWave! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. These Terms of Service govern your use of our business software development solutions and any related services provided by SoftWave.
1. Acceptance of Terms : By using our services, you affirm that you are at least 18 years old and capable of entering into a binding agreement. If you are using the services on behalf of a business, you represent that you have the authority to bind the business to these Terms.
2. Services Provided : SoftWave specializes in developing bespoke software solutions tailored to meet the unique needs of businesses. Our services include software design, development, implementation, and ongoing support to ensure optimal performance and user satisfaction.
3. User Responsibilities : As a user of our services, you agree to provide accurate information and to update this information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Intellectual Property : All content, trademarks, and other intellectual property rights related to SoftWave and its services are owned by SoftWave or its licensors. Users are granted a limited, non-exclusive, non-transferable license to access and use the services for personal or internal business purposes only.
5. Payment Terms : Users agree to pay all fees associated with the services as outlined in the applicable order forms or invoices. Payments are due upon receipt unless otherwise specified. Late payments may incur additional charges.
6. Termination of Services : SoftWave reserves the right to suspend or terminate access to our services, without prior notice, if any user violates these Terms or engages in conduct that we deem harmful to our company or other users.
7. Limitation of Liability : SoftWave shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services. Our total liability shall not exceed the amount paid by the user for the services in the twelve months preceding the event giving rise to the claim.
8. Indemnification : Users agree to indemnify and hold SoftWave harmless from any claims, losses, liabilities, expenses, or damages, including legal fees, arising out of their use of our services or violation of these Terms.
9. Changes to Terms : SoftWave reserves the right to modify these Terms at any time. Users will be notified of significant changes via email or through a notice on our website. Continued use of the services after such changes constitutes acceptance of the new Terms.
10. Contact Information : For any questions or concerns regarding these Terms of Service, please contact us at accounts@softwavebest.com or call us at +41 58 666 40 00 . Our office is located at Via Giuseppe Buffi 13, 6900 Lugano, Switzerland.
Terms of Return
At SoftWave, we are committed to delivering high-quality business software solutions tailored to your needs. We understand that sometimes, circumstances may require you to return a product or service. This section outlines our terms of return, ensuring transparency and clarity for our clients.
All requests for returns must be initiated within 30 days of the initial purchase date. To initiate a return, please contact our customer service team via email at accounts@softwavebest.com or by calling us at +41 58 666 40 00 . Our representatives are trained to assist you with the return process and provide necessary guidance to ensure a smooth experience.
To be eligible for a return, the software must be unused and in its original condition. We recommend that you keep a copy of your receipt or proof of purchase, as this will be required to process your return. Returns initiated without proper documentation may be subject to delays or denial.
In cases where the software has encountered technical issues or does not meet your expectations, we encourage you to reach out to our technical support team before proceeding with a return. Often, our experts can resolve issues and optimize your software experience without the need for a return.
Upon receiving your return request, SoftWave will assess the situation and confirm whether the return is approved. If approved, we will provide you with instructions for returning the software. Please note that return shipping fees may be the responsibility of the customer unless the return is due to an error on our part.
Refunds will be processed within 14 business days after we receive the returned software. The refund will be issued to the original payment method used during the purchase. Please allow additional time for your bank to process the transaction, as this may vary by institution.
SoftWave reserves the right to refuse returns that do not comply with our return policy. For software that has been activated or downloaded, we cannot guarantee a refund unless it falls under specific warranty conditions outlined during the purchase agreement.
We value your satisfaction and want to ensure that your experience with SoftWave is positive. If you have any questions regarding our Terms of Return, please do not hesitate to reach out to us via email at accounts@softwavebest.com or by calling +41 58 666 40 00 . Our team is here to assist you.
SoftWave is located at Via Giuseppe Buffi 13, 6900 Lugano, Switzerland. We are proud to serve our clients with integrity and professionalism. Your trust in our business software development services is paramount, and we are dedicated to ensuring that you receive the highest level of service throughout your journey with us.
Thank you for choosing SoftWave. We appreciate your business and look forward to continuing to serve you with innovative software solutions tailored to meet the unique demands of your business.